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Have you ever needed to open your CD or DVD drive (generally referred to as your 'optical drive') but couldn't? Just your luck, your favorite movie, video game, or music was probably stuck inside.
Maybe the laptop's power died, maybe the drive in your desktop just quit responding, or maybe the door was just stuck or the disc came loose from a try just enough to jam things up.
Regardless of what's happening, or what you think might be happening, there's no reason to rush out and replace the disc or drive just because the eject button doesn't do what you expected it to do.
- Remove the CD, DVD, or BD disc from the drive. Slowly push the drive bay back into the drive until closed or press the open/close button if the drive is still working. If these steps don't work, or you find yourself using the paper clip trick often, it may be time to look at some other options.
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Fortunately, one of the following two methods almost always does the trick to get the drive open:
Jul 07, 2016 My CD-ROM driver does not work at all after windows 10 update. It doesn't read a CD or a DVD. When I put a CD or DVD in it will attempt to spin with the light flashing once and then it will stop after the 2 second worth of the attempted spin. Once its stopped after the 2 second attempted spin, it stops and nothing else happens. To repair any DVD Drive errors is Windows, download and run the DVD Drive Repair tool. On the main interface, click on the Repair DVD Drive button. Reboot your computer and check to see if your problem is fixed. If not, it could be a physical hardware problem. DVD Drive Repair can also reset the Autorun settings to default and protect your system from Autorun malware by disabling autorun features for removable drives.
How to Force Eject a Disc From Within the OS
We'll start with the easiest way to get the drive open - skip the physical button on the outside and ask your operating system to force eject the disc. You can only try this if your computer has power and is working. Skip down to the next section if that's not the case.
Time Required: Forcing your CD, DVD, or BD drive to eject via your operating system's commands is very easy and should only take a few seconds to try.
- Open File Explorer if you're using Windows 10 or Windows 8. Search for it or use the WIN+X menu to open it quickly.Open Windows Explorer in earlier versions of Windows. You can do this by looking for that option when you right-click the Start button.
- Once open, navigate to the optical drive from the menu on the left. This drive is often auto-named based on what disc is inside the drive but there's usually a small disc icon to help identify it.If you have trouble finding it, look for This PC on the left in Windows 10 or 8, or Computer in earlier versions. Click the icon to the left to expand this if it's collapsed.
- Right-click or tap-and-hold on the optical drive and choose Eject from the menu that pops up or down.
- The drive bay or disc should spin down and eject within seconds.
Using a Mac? Similar to the method described above for Windows, find the disc icon, right-click on it, and then choose Eject. Here are some more ideas.
If this doesn't work (Windows, macOS, Linux, etc.), it's time to get physical with it!
How to Open a CD/DVD/BD Drive.. With a Paper Clip
It sounds strange, yes, but most computer optical drives, including external ones and those you'll find in your game systems like Xbox and PlayStation, have a tiny pinhole that's designed as a last resort method to get the drive bay open.
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Time & Tools Required: You'll need a single, heavy-duty paper clip - not industrial sized, but not one of those flimsy plastic ones, either. The whole process will take less than a few minutes and is very easy.
- Unfold the paper clip until there is at least 1 to 2 inches (2 to 5 cm) that are as close to straight as you can get it.
- Look closely at your disc drive. Directly under or above the drive bay door (the part that 'ejects' the disc), there should be a very small pinhole.If you have one of those desktop optical drives where a large door flips down before the drive bay ejects, pull that down with your finger and then look for the pinhole.Some older desktops require the opening of the front panel, sort of like a large 'door' to the computer's housing, to get to this pinhole.
- Insert the paper clip into the pinhole. Inside the drive, directly behind the pinhole, is a small gear that, when rotated, will begin to manually open the drive.
- Remove and reinsert the paper clip as often as needed to eject the drive bay enough to grab hold of it.
- Slowly pull the drive bay until it's fully retracted. Take care not to pull too quickly or to continue to pull when you feel resistance.
- Remove the CD, DVD, or BD disc from the drive. Slowly push the drive bay back into the drive until closed or press the open/close button if the drive is still working.
If these steps don't work, or you find yourself using the paper clip trick often, it may be time to look at some other options..
No Luck? Here's What to Do Next
At this point, there's likely something physically wrong with the drive or another part of the computer. Here are some things to consider doing:
- If your drive is external, unplug and plug back in both the data cable and the power cable.
- Check internally that the power and data cables are firmly connected.
- Restart your computer and try again.
- Replace the drive. Optical drives are relatively cheap — Amazon sells many for around $20 USD.
Those are not necessarily in a step-by-step troubleshooting order. What steps you take depends on a lot on the type of computer and optical drive you have, as well as your specific situation.
After you upgrade your computer to Windows 10, if your Microsoft CD / DVD Drivers are not working, you can fix the problem by updating the drivers. It is possible that your CD / DVD driver is not compatible with the newer version of Windows.
Find Microsoft CD / DVD Device Drivers by Model Name or Number
How to Update Device Drivers
There are two ways to update drivers.
Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.
OR
Option 2: Update drivers manually - Find the correct driver for your CD / DVD and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.
Option 1: Update drivers automatically
The Driver Update Utility for Microsoft devices is intelligent software which automatically recognizes your computer’s operating system and CD / DVD model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.
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You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Microsoft, and complete all necessary driver updates using the premium version.
Tech Tip: The Driver Update Utility for Microsoft will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.
- Download the Driver Update Utility for Microsoft.
- Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
- Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.
Option 2: Update drivers manually
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To find the latest driver, including Windows 10 drivers, choose from our list of most popular Microsoft CD / DVD downloads or search our driver archive for the driver that fits your specific CD / DVD model and your PC’s operating system.
If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.
Tech Tip: If you are having trouble finding the right driver update, use the Microsoft CD / DVD Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.
After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.
How to Install Drivers
After you have found the right driver, follow these simple instructions to install it.
- Power off your device.
- Disconnect the device from your computer.
- Reconnect the device and power it on.
- Double click the driver download to extract it.
- If a language option is given, select your language.
- Follow the directions on the installation program screen.
- Reboot your computer.